Student Employment

Community Center Assistant

Residence Education

Job #: 700113
Location: Multiple Locations
Department: Housing
Rate: $10.00
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available

Graduate Housing Spring/Summer Community Center Assistant (CCA)

Introduction

The Community Center is at the heart of each residential community, a place where residents gather,
meet peers, and ask for advice. It is also a central point for quality service, direction, resources and help.
Key responsibilities of the Spring/Summer Community Center Assistant (CCA) involve providing excellent
quality service and supporting students, staff and visitors in the Munger Graduate Residences or
Northwood Community Apartments. As part of the Community Center team, the Spring/Summer CCA
works closely with Building Team partners and Housing and Student Life colleagues. Direct supervision is
provided by the Community Center Manager and indirectly by the Hall Director.
Please note the Spring/Summer CCA appointment is from May through August. Spring/Summer CCAs are
expected to be available to work for the entirety for the appointment.

Time Commitment

The Spring/Summer Community Center Assistant can expect to work various hours across seven days
each week to ensure that the Community Center is open to meet community needs. This includes
working evening and weekend shifts. The Community Centers in Northwood and Munger are twelve
month operations that remain open during all University breaks. Generally, students can plan to work
approximately 20-30 hours per week. Actual hours may vary depending on the needs of the Community
Center and the staff member’s availability. The appointments of Spring/Summer CCAs are from May
through August.

The Spring/Summer Community Center Assistant will have 30 minute bi-weekly supervisory meetings
with the Community Center Manager (CCM). They are also expected to attend a bi-weekly team meeting
on designated Tuesday nights from 6:00PM-7:00PM. Attending staff and supervision meetings and
participating in training are priorities. Training will take place in late April and/or early May.
Please note this position is expected to be a priority. As you consider applying, please reflect on your
current and future commitments and how you will prioritize your position. If hired for a position, you
will discuss a plan to balance your commitments with your supervisor.

Eligibility Criteria

● Must be available to work May-August
● Must be in good academic and social standing within their school/college
● Must comply with all local, state, and federal laws
● Must uphold all policies and procedures as defined by the University of Michigan Standard
Practice Guide, the University Housing Community Living at Michigan, and any other applicable
University policies and procedures
● Must adhere to all roles, responsibilities, and expectations for the entire duration of the
appointment
● Must attend all biweekly staff meetings on Tuesday from 6:00PM–7:00PM and 30 minute biweekly
supervisory meetings.

Responsibilities

● Work in a manner that enhances an inclusive and supportive community by getting to know
residents, and engaging with residents through initiatives at the Community Center.
● Model a commitment to diversity and inclusion by creating and fostering a community in which
all individuals are respected.
● Create an approachable and service-oriented environment at the Community Center.
● Demonstrate excellent quality service by greeting residents and visitors who approach the
Community Center.
● Respond to telephone, email, and in-person inquiries in a timely manner, with quality service
skills, and follow-up to ensure resolution.
● Take pride in serving as an effective resource for all inquiries.
● Sort and distribute mail and packages to students and staff per provided protocol.
● Manage confidential information in a secure and sensitive manner, including pantry operation at
some Community Centers.
● Lock and secure the Community Center as needed to ensure resident safety, the security of
sensitive information and technology.
● Learn effective operation of all University owned equipment.
● Follow proper procedures set by Housing Security Supervisors regarding the key management
system in the distribution of keys/cards during room check-in/check-out and lock-outs.
● Attend to detail in all administrative functions, including opening and closing procedures, to
insure appropriate and timely completion.
● Assist in the preparation and facilitation of move-in and move-out procedures.
● Participate fully in the delivery of a positive and welcoming move-in process and experience for
residents and assist with the move-out process as well.
● Assist Facilities in conducting pre-move-in apartment inspections.
● Model personal behavior that is consistent with the University Housing mission, Community
Living Standards, Statement of Student Rights and Responsibilities. Comply with University of
Michigan and University Housing policies and procedures.
● Demonstrate team-supportive behavior.
● Be able to lift/move items of up to 30 pounds.
● Be able to stand for significant amounts of time.
● Other duties as assigned.

Compensation

The Spring/Summer Community Center Assistant position will be compensated at $10.00 per hour.