Student Employment

Neighborhood Ambassador

Beyond The Diag

Job #: 600062
Location: Michigan Union
Department: Dean of Students
Rate: $10
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available

Neighborhood Ambassadors provide fellow students with information, resources and opportunities to create a better living environment in their off-campus neighborhoods. They act as liaisons between the campus, Ann Arbor community, and student residents in order to enhance communication, collaboration and problem-solving.


- University of Michigan student enrolled full-time
- Undergraduate or Graduate student
- 2.5 GPA or higher
- Must reside in the off-campus student neighborhoods
- Strong verbal and written communication skills
- Demonstrated leadership experience and/or community involvement

The Dean of Students Office would like to hire students who live in one of the twelve off-campus student neighborhoods (see Beyond the Diag map). Students will not be provided housing, but rather serving in the off-campus neighborhoods.

Time Commitment
The work of a Neighborhood Ambassador is such that no specific schedule can be determined. However, Neighborhood Ambassadors should expect to work approximately 16-20 hours per month. Attendance at the weekly staff meeting is mandatory.

Ambassadors receive $10/hour working an average of 4 hours per week (during the academic year). We strongly encourage students to consult the Office of Student Financial Aid if they are considering applying for a Neighborhood Ambassador position – the acceptance of a paid student staff position may impact your financial aid.


The following are the primary expectations for Neighborhood Ambassadors:

Resource Referral
- Provide students with information regarding available campus and community resources and how to access them
- Act as a point of reference for students with questions or concerns by directing them to resources on campus and within the community

Disseminate Information
- Provide students with information regarding current issues involving their neighborhood and campus, as well as how they can become involved
- Distribute educational materials helpful to off-campus living, including: issues of health and safety, rights and responsibilities, and ways to navigate through landlord, neighbor or roommate situations
- Inform students of events and activities on campus and in the community
- Utilize social media and other online platforms to share information about events, activities and resources
- Provide support to BTD leadership to develop video and other content for use in promoting the program and activities

Act as a Liaison
- Relay information to the Dean of Students Office that offers insight into the student experience in off-campus living, including issues students face and ways in which the University can help
- Attend City of Ann Arbor Neighborhood Association meetings, and other relevant community forums, to gain an understanding of non-student perspectives, and act as a representative of students in your neighborhood at these meetings
- Work with campus departments and groups to meet the needs of students in your neighborhood

- Plan and facilitate opportunities for off-campus residents to meet each other and develop positive relationships
- Work with other Neighborhood Ambassadors to plan and coordinate community events for residents in your neighborhood
- As needed, facilitate town hall meetings for students to respectfully discuss and collaborate on neighborhood issues

Communication and Availability
- Enable students to become familiar with your role and the program by teaming with other Neighborhood Ambassadors to go door-to-door and meet students in your area
- Maintain a caring, concerned and approachable demeanor in order to facilitate communication and establish positive relationships with residents
- Actively listen to the concerns expressed by students and other community members
- Inform students in designated neighborhood of your availability as a resource
- Check e-mail daily and respond in a timely manner

- Model safe, healthy and respectful behavior: adhere to the University of Michigan Student Rights and Responsibilities and all City of Ann Arbor, State of Michigan, and federal laws
- Express concern for and become engaged in neighborhood issues that affect both student and non-student residents
- Maintain a positive outlook on community issues, and encourage others to become/remain involved in a solutions-based approach
- Maintain the trust of residents: uphold their privacy and refrain from negative discussions regarding people with whom you come in contact through your work

Newsletter and Internet Forums
- Contribute to monthly newsletters by writing articles and proving helpful information for students living off-campus
- Contribute to the Beyond the Diag Facebook and Twitter accounts by writing and compiling information useful to students
- Distribute newsletters to students in your neighborhood, and inform students about the availability of online resources

- Maintain consistent, weekly contact with the Dean of Students Office
- Attend weekly meetings with other Neighborhood Ambassadors and the Dean of Students Office staff
- Maintain a log of student concerns and referrals (that does not contain identifying information)
- Complete program reports to be used as reference for future programming
- Complete other documentation of work as needed

Professional Development
- Attend staff training in the fall
- Attend and contribute to weekly staff meetings throughout school year
- Attend periodic in-service professional development trainings throughout the academic year