Student Employment

Program Staff II

Customer Services

Job #: 600061
Location: Pierpont Commons
Department: University Unions
Rate: $10.61
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available

University Unions is an organizational unit within Student Life, which offers services, programs, spaces, and student involvement opportunities within the Michigan League, Michigan Union, and Pierpont Commons. This position of Student Building Manager is on north campus at the Pierpont Commons Student Union. Required duties will include all facility operations and safety, event contact and set-up, AV set-up (projectors, audio, video and laptops), and student/vendor/guest interaction. Student Building Managers work as the facility liaison with the Pierpont Commons Manager to ensure safety and facility upkeep is passed along to maintenance, as well as prepare event spaces for use by contracted clients.

Responsibilities include:

- Completing all daily event setups, technical requirements, furniture, and equipment
- Assisting with daily event management to include unlocking meeting rooms, instructing proper equipment use, and maintaining awareness of daily event schedules
- Inspecting all equipment for proper function before setting up a meeting room and communicating any damage to the Pierpont Commons Manager
- Maintaining orderly appearance in all storage areas
- Resetting spaces after events/meetings
- Ensuring the safety and security of facility, furnishings, equipment, guests and employees
- Relaying outstanding/pending items to replacement shift prior to being relieved
- Attending required student employee staff development meetings/programs/trainings

Student Building Managers should always provide prompt and courteous customer service to guests and clients.

Educational Value:

This position will teach advanced customer service skills and expand technical knowledge of the candidate. Team members work within a dynamic group to develop technical troubleshooting skills and real-world customer service skills.