Student Employment

Program Staff

Customer Services

Job #: 600040
Location: Palmer Commons
Department: University Unions
Rate: $10.33
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available

This position will teach advanced customer service skills and expand technical knowledge of the candidate. Team members work within a fast-paced and dynamic conference services group to develop technical troubleshooting skills and real-world customer service skills. Opportunity for advancement to Manager positions for the right candidates.

This customer service position supports all on-site meetings and events at Palmer Commons and the responsibilities include:

- Set-up and tear-down of audio-visual equipment
- Set-up and tear-down of conference furniture
- On-site technical support for a variety of multimedia equipment
- Basic maintenance of all meeting equipment
- Ensure proper security and handling of audio visual equipment
- Other duties as assigned

The ideal candidate is a currently enrolled UM student with a desire to acquire new skills. Dependability and punctuality are required. Must be able to lift setup equipment up to 40 lbs. as well as bend, stoop, crouch, and stand to perform essential job functions. Previous experience with audio visual equipment (projectors, microphones, laptops) is preferred. Willingness to do miscellaneous tasks is required, along with the ability to work independently as well as cohesively within a team. The ideal candidate is detail-oriented, flexible with scheduling, and has strong customer service experience. A flexible schedule is required. Preference is given to candidates with early morning and afternoon availability including weekends. Position offers flexible scheduling around student schedules and will vary from week to week. Advancement opportunities to student manger positions for the right candidates.

Questions about the position can be sent to Robert Burke at rpburke@umich.edu.