Conference Community Advisor
Job #: 500575
Location: Multiple Locations
Department: Conference Services
Rate: $150/weekly stipend, room and board
Resume Required? Yes
Work-Study? Non-Work-Study Position
Summer Conference Assistant | SCA 2022
Tentative Job dates: May 02, 2022 to August 9, 2022
**This position is contingent upon activity restrictions that may be in place due to the evolving Covid-19 pandemic. Our main priority is the safety and wellbeing for everyone involved in summer conferences. A follow up communication will be sent if the status of this position changes.
Spring and Summer Overview:
Conferences and Event Services (CES) and Residence Education (ResEd) provides spring and summer housing and program management within the campus residence halls to summer camps, conferences and events. During the spring and summer we support over 17,000 guests in 240 programs ranging in ages from 10 years old through adults. Through spring and summer programs we provide guests an introduction to the university, support them in their academic endeavors and an enjoyable and great campus experience.
During the spring/summer, Summer Conference Assistant (SCAs) provide the fundamental customer service and support to conference clients/guests in the residence halls during their stays. SCAs are the first interaction most clients/guests will have at the University and are integral in their campus experience. Through interactions at the Community Center (CC), SCAs connect clients/guests to services and resources to ensure a satisfactory stay. SCAs are live-in positions within housing residence halls. SCAs are co supervised and receive direction from CES and ResEd staff members.
Plan and prepare for incoming and outgoing groups/clients including but not limited to making keys, updating and printing materials, and putting together materials and packets. Staff client/group housing check-ins and check-outs Provide timely and professional customer service by addressing all guest needs at the Community Center through in-person, email and phone interactions Follow up with guests, colleagues and supervisors as needed. Maintain accurate information in conference database systems Sort and distribute mail for the building(s) Participate in the preparation of opening and closing of buildings, such as community center cleaning, mail and package sorting, bulletin boards, etc. Create and maintain bulletin boards that provide necessary information to all guests.
Attendance at all training, assigned shifts, weekly staff meetings, and bi-weekly 2/1:1 meetings (M-F, between 9am -5pm) is mandatory unless previously approved by your direct supervisor. Participate in an overnight on-call rotation, to ensure safety and security of guests/community members.
Assist with various projects/assignments as assigned by supervisors. Be an ambassador for the University of Michigan and have a commitment to a positive experience for each group/guest who resides with us.
SCAs are directly supervised by Conference and Event Services and Residence Education.
Time Commitment & Work Schedule:
All SCAs are required to live-in housing residence halls during the length of the position. All SCAs work schedules will include days and nights on weekdays, weekends and holidays. All SCAs are required to work a minimum of 20 hours per week in community center shifts. Prior to buildings opening and closing SCAs are expected to assist with administrative tasks, as determined by supervisor(s). SCAs are also required to work overnight on-call rotations throughout the spring and summer. SCAs are required to attend In-Building training, which starts 1-2 weeks prior to the building(s) opening, weekly staff meetings and bi-weekly 2/1:1s. It is expected that SCAs are available from the time Building training starts until no later than August 9th. SCAs must all be present for the last week of operation as all SCAs assist with closing responsibilities. Residence Halls vary in opening date, placements will be made by Conference & Event Services & Residence Education. SCAs can provide CC coverage in any community throughout the Spring and Summer based on departmental needs. With the exception of your classes, please note this position is expected to be high priority. As you consider applying, please reflect on your current and future commitments and how you will prioritize your position.
Compensation for the minimum of 20 hours of weekly work commitments is room & board. This compensation could start as early as May 4th. You will receive 2 meal swipes/day up until a week prior to your assigned building(s) opening. A week prior to your assigned building(s) opening you will receive 3 meal swipes/day (with the exception of Saturday & Sunday which is 2 meal swipes/day) Compensation for overnight on-call rotations assigned is $150/week stipend, starting a week prior to your assigned building(s) opening through various end dates, no later than August 7th. All SCAs will be given recreational sports access during employment
Please note: University Housing will notify the Financial Aid Department of your staff appointment. If you receive any financial assistance from any governmental or University sources, we strongly recommend you consult with a Financial Aid Counselor to identify the potential impact this position will have on your financial aid award. Room and Board may be considered taxable income.
Strong commitment to customer service Desire to work in a team based environment Strong communication and collaboration skills Candidates must be enrolled U-M students at the time of application.
COVID-19 COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on Aug. 30, 2021. This includes those working or learning remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.