Student Coordinator II
Job #: 500572
Location: Multiple Locations
Department: Conference Services
Resume Required? Yes
Work-Study? Non-Work-Study Position
Student Coordinator Lead (SCL)
Conference and Event Services (CES) Overview (Conference & Event Services)
Conference and Event Services at the University of Michigan is an auxiliary department within Student Life. We provide expertise in conference and event management to U-M and external groups. In addition, we provide spring and summer housing and program management within the campus residence halls to summer camps, conferences and events. During the spring and summer we support over 17,000 guests in 240 programs ranging in ages from 10 years old through adults. Through spring and summer programs we provide guests an introduction to the university, support them in their academic endeavors and an enjoyable and great campus experience.
About the Position/Basic Function and Responsibility
CES is looking to hire several Student Coordinator Leads (SCLs) to assist the Conference Managers with spring and summer housing management throughout campus residence halls. SCLs will work approximately 40 hours per week, planning and coordinating ongoing administrative and operational needs for CES, clients, and university partners. The SCL will provide leadership, training, encouragement, guidance, and assistance as required to other student positions.
Assist with client group management including information and document collecting, ensure deadlines are met, follow up, and onsite management
Communicate with clients, staff and partners on a daily basis regarding group logistics through emails, phone calls and meetings
Support clients, partner and fellow staff with all needs
Prepare group bills and financial reports
Provide leadership to community center staff as needed including check in and check out days
Assist in the preparation of the residence hall prior to group arrivals, such as mail and package distribution, bulletin boards, community center cleaning and organizing, etc.
Provide a welcoming and inclusive environment for all spring/summer guests and staff
Provide timely and thoughtful solutions to guest inquiries
Attend weekly building team meetings as a representative of CES
Leadership and Supervision (15%)
Provide leadership and direction to building staff, campus partners, CES staff and others
The SCL’s will work as a team with the Conference Managers, Hall Directors, Community Center Managers and fellow SCLs to set the strategy for a successful season
Collaborate with campus partners to prepare for and support summer groups
Support and assist other SCLs
Assist in the training and management of Summer Conference Assistants (SCA)
Attend weekly staff meetings and bi-weekly 1 on 1s with SCA staff members when needed
Perform any other assigned duties as assigned
Recreational sports membership pass for spring and summer semesters
1 meal per day, beginning May 1st through August
Strong commitment to customer service
Strong communication and collaboration skills
Desire to work in a team based environment
Enthusiasm, energy, flexibility and passion for working in a fast paced environment
Up to 10 hours/week beginning in early March until the regular work schedule (40 hours/week) begins early May and runs through mid August. Work will include nights and weekends.
Direct supervision is provided by assigned Conference Manager(s)
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on Aug. 30, 2021. This includes those working or learning remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.