Computer Consultant II
Job #: 111016
Location: Multiple Locations
Department: Technology & Information
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available
SLTS is looking for students to join our team providing computing and technology support for Student Life administrative staff and our partners. A successful candidate will be motivated, self-disciplined, energetic, and capable of operating independently. Candidates for this position will have some experience installing technology components, computers, and software for their own use, the use of others, or in a professional capacity. Deep technical expertise is not required, as long as a candidate demonstrates critical thinking, logical problem solving ability, and a willingness to learn.
The Support Technician position provides computing and technology support for Student Life Administrative Staff in person, remotely, over the phone, and through email and the web. Our technicians receive escalations from the ITS Helpdesk for technical problems which are related to Student Life specific technologies, software, and systems. Technicians are responsible for supporting the card readers, vending machines, point-of-sale devices, audio/video equipment, administrative computers, and enterprise software in all of the residence halls and Student Life administrative offices. Technicians will work with low voltage devices and components located up to 25 feet off the ground. They will also provide specific technology and software support including the lifting/moving, installation, and setup of heavy objects including, but not limited to, technology components and computer peripherals. The position also consists of the upkeep of the Community Learning Centers (CLCs) and ResComp Computer Labs on all campus (cleaning computers, reorganizing furniture). Audio Video support for all AV equipment within Student Life which includes TVs, Digital Signage, room controllers, AV controllers, DVD & Blu-ray players, projectors, etc. (including connecting laptops, installations of technology, service checks, replacing cabling, etc.). It also includes researching new collaborative technologies and assisting with acquiring demo models to be tested in the office for possible future deployment into the residence halls. At times, the technician may operate for periods of time independent of supervision and without immediate assistance from other team members. Other tasks may be assigned by the one of the HITO Managers, other team members, or this positions direct supervisor.
The minimum qualifications for this position are:
Must be a currently enrolled student at the University of Michigan; Must have a valid driver’s license, and be approved to drive University vehicles; Must be able to work a minimum appointment time of 24 hours weekly for Spring/Summer and 10 hours weekly for Fall/Winter Semesters; Previous experience installing, troubleshooting, or supporting desktop computers and software; Demonstrated history of pro-actively working on tasks and projects, efficiently and accurately independent of supervision or immediate assistance; Consistent, timely attendance employment history; Demonstrated strong, dedicated work ethic determined by past work examples; Employment history with consistent and timely attendance; Ability to work in a diverse social environment; Ability to lift heavy objects including, but not limited to technology components and computer peripherals; Ability to be a part of a team and working with some ambiguous but tangible goals; Ability to interact with customers and fellow staff members in a professional and friendly manner.
1) Experience with a ticketing system or other problem tracking applications;
2) Previous experience installing, troubleshooting or supporting audiovisual equipment;
3) Familiarity with the University of Michigan computing environment, including as desktop computers, networked printers,
and collaborative cloud-based applications;
4) Ability to communicate clearly, both verbally and in writing;
5) Ability to take the initiative and deal with developing situations as they occur.