Student Employment

Community Center Assistant (CCA)

Residence Education

Job #: 111009
Location: Multiple Locations
Department: Residence Education
Rate: $10.00
Resume Required? No
Work-Study? Either, Work-Study or Non-Work-Study Available

The Community Center is at the heart of each residential community, a place where residents gather, meet peers, and ask for advice. It is also a central point for quality service, direction, resources and help. Key responsibilities of the Community Center Assistant (CCA) involve providing excellent quality service and supporting students, staff, and visitors in the residential community.


  • Work in a manner that enhances an inclusive and supportive community by building rapport, respecting, and engaging with individuals through initiatives at the Community Center.
  • Create an approachable and service-oriented environment at the Community Center by prioritizing assisting residents and completing Community Center tasks over homework and other secondary priorities.
  • Take ownership in serving as an effective resource for all inquiries, while maintaining a positive attitude.
  • Demonstrate team-supportive behavior.
  • Maintain timely and constant communication with the supervising CCM.
  • Manage confidential information in a secure and sensitive manner, including pantry operation at some Community Centers.
  • Learn effective operation of all University-owned equipment.
  • Sort and distribute mail and packages to students and staff per provided protocol.
  • Respond to telephone, email, and in-person inquiries in a timely manner with quality service skills, and follow-up to ensure resolution.
  • Lock and secure the Community Center, as needed to ensure resident safety, the security of sensitive information and technology.
  • Follow proper procedures set by Housing Security Supervisors regarding the key management system in the distribution of keys/cards during room check-in/check-out and lock-outs.
  • Attend to detail in all administrative functions, including opening and closing Community Center procedures, to ensure appropriate and timely completion.
  • Assist in the preparation and facilitation of Move-in and Move-out procedures.
  • Model personal behavior that is consistent with the University Housing mission, Community Living Standards, Statement of Student Rights and Responsibilities.
  • Comply with University of Michigan and University Housing policies and procedures.
  • Other duties as assigned.


  • Be able to frequently move mail and packages of up to 50 pounds to and from various areas in the community, including shelving units, package storage locations, and mail rooms. Package storage locations may vary per building and during peak times.
  • Be able to accurately and timely log/check-in and check-out mail and packages and to retrieve various sized and shaped items for and from residents from various areas in the community.


  • Scheduled a minimum of 10 hours and may work an average of 15 hours a week.
  • Plan to work additional hours during training periods, as well as during Opening and Closing of the residential buildings, and as requested by their supervisor(s).
  • Attend and participate in 30-minute biweekly supervisory meetings.
  • Attend a bi-weekly team meeting on designated Tuesday nights from 6-7PM.
  • Must be enrolled as a full-time graduate, undergraduate, or professional student at the University of Michigan (with the exception of the third bullet below).
    • All Undergraduate student staff members must have a minimum 2.5 cumulative and term GPA on a 4.0 scale.
    • All Graduate student staff members will be expected to maintain a minimum 5.0 cumulative and term GPA if on an 8.0 scale, or a 5.5 cumulative and term GPA if on a 9.0 scale.
    • Undergraduate Student Staff members must be enrolled and complete at least 8 credit hours each semester that they are appointed and graduate Student Staff members (Masters/Certificates) must be enrolled and complete at least 6 credit hours each semester they are appointed. Ph.D. candidate student staff members must provide proof of enrollment each semester they are appointed.
    • If a CCA candidate is a resident of Northwood and is not a student of the University of Michigan, their eligibility as a CCA is contingent upon the academic, financial status, and adherence of the Community Living at Michigan and the Statement of Students Rights and Responsibilities of the student sponsor in the CCA candidate’s household (spouse or domestic partner). Additionally, as a non-student, the CCA position can only be maintained for one year. It is a one-year temporary appointment and the CCA is not eligible for rehire for this position.
  • Must comply with all local, state, and federal laws.
  • Must be in good standing with Student Life and the University. This includes upholding all policies and procedures as defined by the University of Michigan Standard Practice Guide, the University Housing Community Living at Michigan, the Statement of Student Rights and Responsibility, and any other applicable University policies and procedures.
  • Must attend all staff meetings to be held on selected Tuesdays from 6PM – 7PM.
    • Tuesday night meeting dates are subject to change due to events, such as academic calendar breaks. If this occurs, the CCA will receive prior notice from the CCM and the meeting must remain a priority
  • Must attend biweekly supervisory meetings and additional meetings as needs evolve.
  • Must attend and participate in all required training such as August (Fall) and January Training (Winter) training. For 12-month appointments, there will be an additional May training. Please note: Attendance at all training sessions is required.


The CCA position will be compensated at $10.00 per hour.


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