Student Employment

Office Assistant

Customer Services

Job #: 111007
Location: Michigan Union
Department: Dean of Students
Rate: $9.65
Resume Required? Yes
Work-Study? Either, Work-Study or Non-Work-Study Available

Number of Positions Available: 2

Start Date: May, 2021

Basic Function

The function of the Office Assistant is to provide administrative/customer service to anyone seeking Dean of Students assistance, and to help maintain the general operation of the office.

Duties Administrative:

  • Assist in creation and maintenance of office files and databases
  • Assist with ongoing and immediate projects in support of DOS Programs
  • Support with inventory of office supplies as needed
  • Maintain a neat and presentable work area
  • Complete the Daily/Weekly Office Assistant check-list
  • Provide back-up support for Administrative Assistant
  • Pick up, sort, and distribute mail
  • Assist with event/program set-up and take down as needed
  • Review media (U-M Social Media and Michigan Daily) for current trends, topics, etc as needed

Customer Service:

  • Welcome guests to the Dean of Students Office and triage appropriately
  • Provide excellent, timely, and sensitive customer service in a fast-paced and private environment
  • Answer a multi-line telephone; take detailed and accurate messages and communicate them effectively with appropriate staff member
  • Handle communications, information, and data with sensitivity and privacy

Job Requirements

Skill & Integrity:

  • Students are expected to cultivate an environment of warmth and support by demonstrating professionalism to those seeking assistance from the Dean of Students, as well as each other
  • Students are required to maintain the privacy of the office
  • Effectively manage their time while working
  • Reasonable knowledge of and ability to use standard business software and computer applications (Excel, Word, Outlook, PowerPoint) and general office equipment is necessary
  • Candidates must be able to work with a diverse group of faculty, staff, and students and to follow both verbal and written instructions
  • A high attention to detail and level of accountability

Scheduling & Availability:

  • Spring/Summer hours are required; availability for Fall semester hours will be discussed as that term approaches
  • The Dean of Students Office is open 9am-5pm, Monday-Friday
  • Student Office Assistants cover the front desk 10am-3pm; students must be available to work some (not necessarily all) of these hours during the week to be considered for this position
  • A minimum of 2.0 hrs to 5.0 hrs per shift (up to approx 15.0 hrs per week)

Educational Value

This job will provide the student with the opportunity to function in a fast-paced, multi-faceted student affairs operation while learning administrative processes and office management operations in a higher education setting.